ClockMods
Shipping policy
Here you will find clear information about delivery options, delivery times, tracking, customs and what applies to Sweden, the Nordic region, the EU and the rest of the world.
ClockMods ships orders from Sweden. Available delivery options and shipping costs are always shown at checkout before you complete your purchase. The exact options may vary depending on delivery country, address, order value and selected shipping method.
01
Delivery by region
The delivery times below normally apply to in-stock products and include handling time. Products that are not in stock, custom-built watches or orders where the customer creates a custom configuration normally have a longer delivery time.
Sweden
1–4 business days including handling time for in-stock products.
- PostNord service point
- PostNord parcel locker
- Home delivery
Nordic countries
Denmark, Norway and Finland. Standard delivery normally takes 2–5 business days including handling time for in-stock products.
- Standard delivery: 2–5 business days
- Express delivery: 1–4 business days when the option is shown at checkout
European Union
For deliveries within the EU outside the Nordic region, standard delivery normally takes 2–6 business days for in-stock products.
- Standard delivery: 2–6 business days
- Available shipping options are shown at checkout.
Rest of the world
For deliveries outside the EU, standard delivery normally takes 2–6 business days for in-stock products, but customs handling or local carriers may affect delivery time.
- Standard delivery: 2–6 business days
- Customs duties, import VAT or local charges may apply depending on the country.
Custom orders
For watches that are not in stock, custom-built products or products where you create your own design, the normal delivery time is 1–4 weeks. Delivery time depends on the availability of the parts required for your order.
02
Shipping options
Available shipping methods are always shown at checkout after the delivery address has been entered. Shipping cost, estimated delivery time and any free-shipping thresholds are shown before payment.
- Sweden: service point, parcel locker or home delivery
- Nordic region: standard delivery or express delivery when available
- EU and rest of the world: standard delivery with the options shown at checkout
Important information about home delivery in Sweden
For home delivery in Sweden, smaller shipments may be left in or by the mailbox depending on the carrier’s assessment. If your mailbox is small or the location is not protected, we recommend a service point or parcel locker.
For larger or more valuable orders, such as a watch, we recommend delivery to a service point or parcel locker when that option is available.
03
Stock status and handling
Current stock status and estimated delivery are shown on each product page. If the product is in stock, it is usually shipped the same day or the next business day. During campaigns, public holidays or busy periods, handling time may be slightly longer.
In-stock products Sweden
1–4 business days including handling time
In-stock products Nordic region
2–5 business days, or 1–4 business days with express when available
In-stock products EU
2–6 business days
Custom orders
Normally 1–4 weeks
04
Tracking and notifications
Once your order has been shipped, you will normally receive a notification by email, SMS, the carrier’s app or another available channel. The notification includes delivery information and a tracking number when tracking is available.
Always make sure that your name, mobile number, email address and delivery address are correct before completing the order. ClockMods is not responsible for delays caused by incorrect or incomplete details.
05
Uncollected parcels
You are responsible for collecting the shipment within the carrier’s stated collection period. If a parcel is not collected and is returned to us, we may charge an administration fee of up to SEK 400 or EUR 40.
The fee covers costs for return shipping, handling and administration. An uncollected parcel is not automatically treated as an exercised right of withdrawal. Please contact us if you wish to withdraw from a purchase according to our returns policy.
06
Customs, VAT and restrictions
For orders within Sweden and the EU, prices and applicable costs are shown at checkout before payment. For deliveries outside the EU, the recipient may need to pay customs duties, import VAT or other local charges according to the rules of the destination country.
If a delivery cannot be completed due to an incorrect address, missing customs handling or the recipient not completing local import requirements, additional costs and delays may occur.
