These terms of purchase and use apply when you visit ClockMods.com or purchase products from us. By completing an order, you accept the terms in force at the time of ordering. Please read them before completing your purchase.

To purchase as a private individual, you must be legally capable of entering into a binding agreement. If you are under 18, approval from a legal guardian is required. You are responsible for providing accurate and complete information and for being able to receive messages at the email address and telephone number provided.

• The website may not be used for illegal, fraudulent or harmful purposes.
• You may not attempt to circumvent security features, disrupt operation or extract content automatically on an unreasonable scale.
• We may reject orders in cases of suspected fraud, misuse, obvious errors or where legal requirements prevent us from completing the purchase.

ClockMods offers hand-built and, in some cases, customised watches. The product configuration is shown on the product page and through the choices displayed in the product builder or variant selector. Carefully review the case, dial, hands, bracelet, logo, size and all other options before placing the order.

Product images are intended to represent each product as accurately as possible. Colours, shine, proportions and details may appear different depending on the screen, lighting and photography. Minor variations may occur because assembly and components have natural tolerances. Such differences do not automatically constitute a defect provided that the product substantially corresponds to the agreed description.

We reserve the right to reject or cancel an order before it has been accepted, for example if the product is unavailable, payment is not approved, the price is clearly incorrect or the order cannot lawfully be completed. If payment has already been received, the relevant amount will be refunded.

• The price and currency displayed at checkout when the order is placed apply, including applicable VAT unless clearly stated otherwise.
• When paying in another currency, the payment provider or card issuer may apply its own exchange rate or fee. Such charges are not controlled by ClockMods.
• Discount codes and promotions apply for the stated period or while stocks last and normally cannot be combined unless otherwise stated.
• For returns, the amount actually paid for the returned product after discount is refunded.

We may correct typographical errors, technical errors and clearly incorrect prices. If an error affects your order, we will contact you before proceeding so that you can approve the corrected information or cancel the purchase.

Available payment methods are displayed at checkout and may vary depending on country, currency, order value and technical availability. Payment may be processed by providers such as Stripe or Klarna when enabled. The provider's own terms may also apply to payment, credit assessment, invoicing or instalments.

You are responsible for ensuring that payment information is correct and that you are authorised to use the selected payment method. If payment is missing or declined, the order may be suspended or cancelled. ClockMods does not store full card numbers or card security codes.

A watch created through the product builder or ordered with a custom combination is assembled according to your choices. Production may begin shortly after the order is approved. Contact us immediately if you discover an error in your selections. We will try to assist, but cannot guarantee that changes are possible once components have been ordered or assembly has begun.

Delivery options, shipping costs and estimated delivery times are displayed at checkout or on the product page. In-stock products are normally dispatched sooner than watches built or customised to order. Delivery times are estimates and may be affected by component availability, high demand, the carrier or circumstances beyond our control.

• You are responsible for ensuring that the delivery address, name, telephone number and any access code are correct.
• Risk passes to you when you or a person appointed by you receives the goods, in accordance with applicable consumer law.
• Inspect the shipment on receipt and notify us promptly if the parcel or product appears to have been damaged in transit.

A parcel that is not collected, cannot be delivered because of incorrect customer information or is refused at delivery is not automatically treated as an exercise of the right of withdrawal. You must clearly notify us if you wish to withdraw from the purchase.

If a shipment is returned to us, we may, to the extent permitted by law and where corresponding actual costs have arisen, charge or deduct the cost of return shipping, shipping, administration and handling. Under our shipping policy, the fee may amount to SEK 400 or EUR 40. The fee will not be applied in a manner that limits mandatory consumer rights.

As a consumer, you normally have the right to notify us that you are withdrawing from a distance purchase within 14 days of receiving the goods. For an order containing several goods delivered separately, the period normally runs from receipt of the final item. The notice must be clear and may be sent through the contact form or by email. You may also use the Swedish Consumer Agency's standard form.

• After giving notice, return the goods without undue delay and no later than 14 days.
• You are normally responsible for return shipping unless the return is due to a defect for which ClockMods is responsible or otherwise agreed.
• You may inspect the product as necessary to establish its characteristics and function. Handling beyond this may result in a lawful deduction for diminished value.
• Protective film, labels, accessories and original packaging should be retained and returned to avoid unnecessary loss of value.

Refunds are made without undue delay and within statutory time limits. We may wait until the goods have been received or you have provided evidence of return. Refunds are normally made using the same payment method. Additional delivery costs resulting from choosing a more expensive method than our least expensive standard option are normally not refunded.

If goods are defective, consumers have the right to complain under the Swedish Consumer Sales Act. ClockMods is responsible for original defects appearing within three years of delivery. A defect appearing within two years is normally presumed to be one for which we are responsible unless we demonstrate otherwise or this is incompatible with the nature of the goods or defect.

The primary remedies are repair or replacement where possible and not unreasonably costly. The remedy must be completed within a reasonable time, free of charge and without significant inconvenience. A price reduction or cancellation may be available under law if repair or replacement is unavailable, not properly completed or the defect is sufficiently serious.

The warranty covers manufacturing and assembly defects arising during normal and intended use within the warranty period. Following assessment, ClockMods may repair the product, replace the relevant component or provide another appropriate remedy.

The warranty normally does not cover

• Normal wear, cosmetic changes, scratches or wear to the crystal, case, crown, bezel, bracelet or clasp.
• Damage caused by impact, dropping, accident, misuse, unauthorised repair or modification.
• Batteries and other consumable parts unless the defect is original and covered by law.
• Water or moisture damage, or damage caused by hot water, showers, bathing, saunas, steam or high temperatures.
• Variations in timekeeping that fall within the movement's normal technical tolerances.

A watch is a precision product and must be handled with care. Keep it away from strong impacts, magnets, chemicals, extreme temperatures and rapid temperature changes. The crown must be fully screwed down or pushed in before contact with water. Do not operate the crown or pushers under water.

If delivery is delayed, we will inform you when relevant information is available. Your rights in the event of delay are governed by applicable consumer law and may, depending on the circumstances, include withholding payment, requiring performance or cancelling after a reasonable additional period.

We are not responsible for failure or delay caused by an event beyond our reasonable control that could not reasonably have been foreseen or overcome, such as government action, war, conflict, major operational disruption, natural events, pandemics, labour disputes or serious transport disruption. This does not limit liability that cannot be limited under mandatory law.

ClockMods is not liable for indirect losses that could not reasonably have been foreseen when the agreement was made, except where liability follows from mandatory law. This limitation does not apply to personal injury or damage caused intentionally or through gross negligence.

Text, photographs, graphics, design, product builders, logos, code and other website material belong to ClockMods, Marktime AB or the relevant licensor and are protected by applicable intellectual property law. Material may be used for private informational and shopping purposes but may not be copied, published, sold, modified or used commercially without permission.

We aim to keep the website accurate and available but cannot guarantee uninterrupted operation or that all content will always be free from temporary technical errors. We may maintain, update or change website functions without prior notice.

We process personal data to manage orders, payments, deliveries, customer service, returns, warranty matters, security and other purposes described in our privacy policy. It also explains legal bases, retention periods, recipients and your data protection rights.

Please contact us first if you are dissatisfied. We want the opportunity to investigate the matter and seek a reasonable solution. Provide your order number and clearly describe the issue.

We participate in dispute resolution proceedings before ARN and follow its recommendations. Swedish law applies to these terms without depriving a consumer in another country of the protection provided by mandatory rules in the consumer's country of residence. Disputes may also be heard by a court of competent jurisdiction.

We may update these terms when our business, range, payment methods, legislation or website functions change. The version in force when you placed your order continues to apply to that purchase. The latest version is always published on this page.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply. To the extent possible, the invalid provision will be replaced or interpreted in a manner close to its lawful purpose without limiting mandatory consumer rights.

Last updated: 14 June 2026